Business


How Do You Deliver Bad News?

How Do You Deliver Bad News?


Posted By on Oct 11, 2017

There isn’t a person in business (or life) who hasn’t had to be the “bearer of bad tidings.” But, we avoid it. Instead, we dance around an issue and hope the “bad news,” will deliver itself. It won’t. When I was a TV news reporter, I applied for a job at WTNH in New Haven, CT. After the News Director looked at my demo reel, he said, “Actually, you’re too experienced for us.” What? Too experienced?” If I had the confidence then, I...

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Are You Civilized?

Are You Civilized?


Posted By on Sep 7, 2017

In a divided country and increasingly cruel and crass world, civility is needed more than ever. Families are splitting apart over politics. Students are disrespectful of their teachers. Business “professionals” hurl insults on social media. People don’t even look at each other when they pass by. And, even if they do, they can’t hear you say, “Good morning,” because they’re wearing earbuds. In the midst of the noise and chaos, there...

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We can’t help ourselves. No matter what our job, when someone asks, “What do you do?” we tend to take too long to explain. I always know I’m in trouble when someone’s answer is, “Well, it’s complicated.” There is so much competition for our attention today. No matter what pleasant (or annoying) sounds emerge from our cells signaling calls, texts or tweets, it’s still noise. It disrupts conversations and pulls us away from paying full...

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In January, I was on the East Coast. Towards the end of my trip, I took Amtrak from Baltimore to NYC. I love the train. The seats are comfortable and it’s quiet. At least, it’s supposed to be. Amtrak offers Quiet Cars where it states, Guests are asked to limit conversation and speak in subdued tones. Phone calls are not allowed and all portable electronic devices must be muted or used with headphones (passengers using headphones must...

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Hey. Like. Cheers!

Hey. Like. Cheers!


Posted By on Aug 26, 2015

I love a good fad. Like razor scooters in the 80’s, the Rachel haircut in the 90’s, and American Idol. Language has fads, too. How many times have you heard someone say, “think outside the box, drilling down, that’s in his wheelhouse, and the latest, I’d like to unpack something for you. “Unpack” is the current buzzword for “explain by looking at the components.” And how about solo...

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Public Speaking or Death?

Public Speaking or Death?


Posted By on Jul 8, 2015

“According to most studies, people’s number one fear is public speaking. Number two is death. Death is number two. Does that seem right? That means to the average person, if you have to go to a funeral, you’re better off in the casket than doing the eulogy.” – Jerry Seinfeld Avoid death! Let me edit your speech and coach your presentation either in person or via Skype. I’ll help you put it in your...

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